Frequently asked questions
 

HOW LONG WILL MY ORDER TAKE?

Every piece of wire-lace jewellery is made by hand,I make all my jewellery in small batches. If items are in stock I aim to despatch them within 3 business days. If items are not in stock, please allow 15 business days for your item to be created and a further 1-3 business days for shipping. If you need something quicker, get in touch and I’ll do my best to help.

DELIVERY

I use Royal Mail for all shipping, as standard I use 1st class tracked and signed for service which aims to deliver next working day. If you want guaranteed delivery you can upgrade shipping to Special Delivery.

RETURNS

I hope you love your piece, if for any reason you are not satisfied with your jewellery you can return it within 14 days of purchase for a full refund or exchange. Earrings must not be worn and all items must be returned in their original packaging.